Archive for May 10th, 2019

  • Article

    The subtle art of listening to customers

    Jacs Davis is a customer experience specialist, and Voice of Customer Lead for AustralianSuper. In this article, she outlines the thinking behind the fund’s enterprise wide customer feedback program. ‘People pay you to do that?’ My un...   
  • Article

    Investment update and outlook

    AustralianSuper’s Balanced option is ranked No. 1 over both 10 and 15 years to 30 April 2019 by SuperRatings*. It’s also placed in the top three funds over the 1, 3 and 5 years to 30 April 2019. These results demonstrate our ongoing com...   
  • Article

    Three characteristics of successful teams

    While there is no magic formula for creating a successful team, study them for long enough and common themes do emerge . Here, Danielle Raven of Superfriend draws from her experience as Program Manager for Workplace Mental Health and Wellbe...   
  • Article

    What the new Protecting your Super Package means for members

    Designed to protect Australians’ super savings from unnecessary erosion by fees and insurance costs, the Federal Government’s Protecting Your Super Package Act comes into effect on 1 July 2019. The Protecting Your Super (PYS) package in...   
  • Article

    Talking super to your diverse workplace

    With around 180,000 people migrating to Australia annually, and predictions that by 2050, two out of three people working in Australia will be of Indian or Chinese descent, it’s likely that the landscape of your workplace is changing. Sup...   
  • Article

    Taking control in retirement

    Like any life situation, when it comes to retirement, there are factors that are both within and outside of our control. Organisational psychologist Dr Sarah Cotton, from Transitioning Well, an organisation that helps people deal with major...   
  • Article

    AustralianSuper’s 5-star Canstar rating explained

    AustralianSuper’s achievement of a 5 star rating for super for 2019 by ratings agency Canstar makes us one of only six funds to receive the 5 star rating in 2019*. It’s a rating our super product has maintained since 2011 and, has been ...