Article

The subtle art of listening to customers

Jacs Davis is a customer experience specialist, and Voice of Customer Lead for AustralianSuper. In this article, she outlines the thinking behind the fund’s enterprise wide customer feedback program. ‘People pay you to do that?’ My un...   
Article

Investment update and outlook

AustralianSuper’s Balanced option is ranked No. 1 over both 10 and 15 years to 30 April 2019 by SuperRatings*. It’s also placed in the top three funds over the 1, 3 and 5 years to 30 April 2019. These results demonstrate our ongoing com...   
Article

Three characteristics of successful teams

While there is no magic formula for creating a successful team, study them for long enough and common themes do emerge . Here, Danielle Raven of Superfriend draws from her experience as Program Manager for Workplace Mental Health and Wellbe...   
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Talking super to your diverse workplace

With around 180,000 people migrating to Australia annually, and predictions that by 2050, two out of three people working in Australia will be of Indian or Chinese descent, it’s likely that the landscape of your workplace is changing. Sup...   
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Taking control in retirement

Like any life situation, when it comes to retirement, there are factors that are both within and outside of our control. Organisational psychologist Dr Sarah Cotton, from Transitioning Well, an organisation that helps people deal with major...   
Article

Programmed for success

Is it possible for an Australian company to have a 25,000+ daily workforce, and not be a household name? Even though it’s been in operation for almost 70 years, and has a total of 100 offices either side of the Tasman? In the case of Prog...   
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The resilience paradox

The term ‘resilience’ is regularly used inside the workplace. But what does it really mean, why does it matter, and can it be learnt? Margo Lydon and John Capon from SuperFriend— AustralianSuper’s mental health partner—share their...   
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Ash finds her voice

Ash—the AustralianSuper website helpbot—has been a hit with members and staff alike since her January introduction. So much so, that she is being promoted; no longer just a chatbot, Ash will soon also be a ‘voice bot’. On the fund...   
Article

Why net benefit is so important in super

A recent research report shows that most super fund members think that fees are a more important consideration than performance when comparing funds1. Interestingly, this changes as members get older with members over 55 ranking performance...   
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Investment strategy and outlook

A strong start to the financial year Both Australian and international share markets produced solid gains in the September quarter, supported by steady global growth, low inflation and supportive monetary policy. While there was an increase...   
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2018 Federal Budget update

Income tax cuts for low and middle income workers, aged care support services and infrastructure funding were some of the key proposals in this year’s Federal Budget. For super, the budget announcement included measures to remove compulso...   
Article

The evolution of insurance

In a 2010 interview before retiring, former Socceroo Mark Viduka discussed his injury-plagued final season at Newcastle and being “very grumpy when I’m not doing what I love doing*.” Perhaps Viduka is unique having had a career doing ...   
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Why emerging markets matter

In the medium term, most things that are going to be sold will be sold to a person living in an emerging market. That’s a great opportunity – from an investment perspective. Here’s how AustralianSuper is taking advantage of these ...   
Article

A holistic view of preparing for retirement

There’s plenty of information out there on the financial implications of retiring – but what about the psychology of retiring? The experience of retirement, for those lucky enough to experience it, varies across countries and cultures. ...   
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How active ownership benefits members

As Australia’s largest super fund, AustralianSuper is a sizeable investor in Australian and international companies on behalf of its members. And being an active owner is an important part of how AustralianSuper makes investment decisions...