Members lodging an insurance claim against the cover they receive from AustralianSuper are often doing it at a time when they are ill or injured. And we’d like to help. So, to help alleviate some of the stress members may be experiencing at this time, we’ve made some changes to the claims process to make things a little easier.
From now on, a dedicated claims assessor will call employers directly to request information about the member’s employment once they have lodged the claim.
This means you won’t need to complete any forms, the member won’t need to collect information from you, and it will save any back and forth between you and the insurer if they need more details.
If you’d prefer to correspond with us in writing, we’d be happy to oblige. Just let us know at the time of the call.
For more on AustralianSuper’s insurance offer visit australiansuper.com/insurance